Refund policy

RETURN & REFUND POLICY

Last Updated: August 27, 2026

ALL SALES FINAL

Due to the nature of our research materials and payment processing, all sales are final. Returns and refunds are not offered except where required by applicable law.

DAMAGED OR INCORRECT ORDERS

If you receive a product that was damaged during transit or incorrectly supplied, please contact Elevate Life within 48 hours of delivery.

To report an issue:

• Email support@elevatelifeco.us within 48 hours of delivery
• Include your order number
• Provide clear photographic evidence of the issue
• Retain the product and packaging while your claim is reviewed
• Await assessment and further instructions from our team

Where appropriate, an approved issue may be resolved through a replacement or another resolution at our discretion, subject to applicable law.

NON-RETURNABLE ITEMS

The following are not eligible for return or replacement except where required by applicable law:

• Products that have been opened, used, or altered
• Products with broken or tampered seals
• Issues reported more than 48 hours after delivery without a valid reason
• Products affected by customer error, improper handling, storage, or misuse
• Change-of-mind purchases

ORDER CANCELLATIONS

Because orders may enter processing quickly, cancellation requests should be submitted immediately after ordering.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

RESEARCH MATERIALS

All products supplied by Elevate Life are intended strictly for laboratory and research use only.

We cannot accept returns or replacements for issues resulting from improper handling, storage, or use outside appropriate research conditions.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

CONTACT

For questions or order-related issues, please contact:

support@elevatelifeco.us